I have the contractor version and the same thing happens!

I can't wait for a work around!

• kaicayman1010 (May 18, 2008 8:11 pm)

Same exact problem for me as well. I am a contractor using Quickbooks Pro 2008, and when I progress invoice it just spins out 2500, 3000, 4000 then crashes. If I cant use the function of progress billing it really defeats one of the more important functions of this program.

I too would be very excited for a work around or solution to this problem.

KB

Hi All,

The first thing we need to find out with a problem like this is 'Which piece of the system is failing?'  This problem could be a corrupt invoice template, a damaged data file, a damaged item being used on the invoice, a corrupted program file, a printer driver or possibly something else.  Here's what I would recommend...

First, open a sample co. file and recreate the progress invoice.  Crash?  If so, we can eliminate the data file as the source of the error.  Try changing the default printer for QuickBooks to a generic text printer.  If that resolves the issue, try uninstalling and reinstalling your printer driver.  If that doesn't work, try uninstalling and reinstalling QuickBooks.  Use the 'clean install' method.

If the program does not crash using the sample file, you've likely got some sort of data damage.  Try running a verify and rebuild.  If that doesn't resolve the issue, create and restore a portable co. file.  If you still have no success, try recreating the invoice one item at a time, saving and printing after each line item is added.  If the crash occurs after adding a particular item, create a new item and merge the old item into it. 

If you are still having troubles, you'll want to do the same process with every other list item on the invoice...(i.e. customer:job, sales tax, price levels, etc.)  Anything that is a list item and affects the invoice in some way could be the culprit.

As a precaution, you should make a temporary backup of your company file and a separate backup before beginning a new test.

I hope this helps...Steve

• automationkarl (May 22, 2008 6:16 pm)

Hi there.

I had this exact same problem. It turns out that selecting a different template for my invoice, before trying to print, circumvents the problem! I must have done something with one of my templates that caused Quickbooks to exhibit this problem (all I recall doing to this template was moving the company address a couple of pixels...). My symptoms were that if I tried to print, Quickbooks would spool hundreds/thousands of pages (infinite), and if I tried to hit the "Customize" button, Quickbooks would try to render the invoice in the Preview window, and just crank away, and therefore hang the application. I still haven't figured out how to eliminate that template. since deleting it involves rendering it, and I can't render it.... any thoughts?

Karl

Same problem. Have tried troubleshooting by 1) Verifying data - Clean, 2) Rebuilding Data - Successful (but doesn't resolve problem).

I have also tried deleting > making inactive this Progress Template. That does not work. The invoice template is still enabled and defaults to be first template used to open/print (continuing this wretched cycle).

I do not believe that every user on this forum has corrupt data. I believe that we are using a default template that is buggy.

I would like a resolution.